Terms and Conditions

Quotes and Scope

A quote states the service, the frequency and what is included. If the home turns out to be significantly different from what was described, we tell you before starting rather than adjusting afterward.

Add-ons such as refrigerator interior, oven interior, cabinet interiors and laundry are stated in the quote and are not assumed.

Scheduling and Access

You choose how we access the home and we follow the instructions you leave. Recurring visits can be moved or skipped by telling us.

Our Guarantee

If something is not right, tell us within 24 hours of your cleaning and we come back to redo the point you raised, at no cost.

The 24 hours is your window to tell us. We do not set a deadline for our return visit and we will agree a time with you.

What Is Not Included

Exterior windows, carpet shampooing, wall washing, anything above standard reach, pet waste and biohazard are outside our scope, along with volume debris hauling and duct cleaning.

Payment and Cancellation

Payment terms and any cancellation window are stated in your quote.

Liability

We take care in your home. Pre-existing damage, wear, or items that are fragile or of unusual value should be identified in advance on the preferences form so we can avoid or take special care with them.

Contact

Questions about these terms: contact@themintcleaning.co, (404) 824-3565, or 1685 Terrell Mill Rd, Suite 204D, Marietta, GA 30067.